Quality Assurance


At Brother, we ensure the highest possible quality across our entire business. We have a dedicated department solely focused on quality, right through from design, production and sales to guarantee customer safety and satisfaction.

Every member of staff contributes towards our mission for the highest possible quality, meaning we have an effective and consistent approach across the whole organisation.


Image of the Brother Quality Mission: 'Do it right, First Time, On Time, Every Time'

Our in-house quality management system meets the requirements of ISO9001:2015, demonstrating our ability to consistently provide products and services that meet customer and regulatory requirements.


Quality Techniques

We use a large range of quality techniques to ensure that reliable, repeatable processes result in consistently high quality products. We carry out extensive product, end-of-line and process audits in order to continually improve customer quality.

  • Statistical Process Control
  • Failure Mode and Effect Analysis
  • Six Sigma approach
  • Design of Experiment (DOE)
  • Kaizen (continuous improvement)
  • Poka-Yoke (mistake proofing)
  • Define, Measure, Analyse, Improve, Control (DMAIC)
  • 3D Printing of jigs
  • GOM 3D measuring system
  • X-ray and phthalate equipment
  • Staff training and engagement
  • Continual improvement techniques
  • SQA audits of our suppliers
Image of our colour density checking tool to ensure our products function correctly.

Quality Certifications

ISO 9001 Logo
ISO 140001 Logo